Customer Care

We are proud to offer complimentary shipping to customers in Canada and the US. Every order is very important to us, and we always try our best to process orders on the same business day where possible. However, we appreciate your patience if order processing takes up to two business days during our busiest seasons.
If you would like to have your order shipped outside Canada or the US, please email us at hello [at] walnutte [dot] com - we'd love the opportunity to deliver a Walnutte scarf to you, anywhere in the world.
Walnutte scarves are designed to bring you joy. If you have any concerns about your order, please email us at hello [at] walnutte [dot] com so that we discuss a resolution. Please note that original shipping charges and return shipping are not refundable.